Shipping Policy

 Shipping and Delivery

Domestic Delivery - Charges and Timing

1. We offer free shipping for all domestic orders above INR 1,000.
2. Charges are based on the final weight and volume of the package to be delivered.
3. We will never charge you more than INR 500 for shipping, regardless of your basket size 
4. We'll get your order to you as soon as possible! We're taking extra safety precautions with packaging and delivery but we will still aim to have your order with you within 5-7 business days. 
5. In case you have not received your order within the advised time frame, we request you to raise the concern the same day of receiving the delivery confirmation notification from Mumzhug.
6. Saturdays, Sundays and public holidays are not set as business days for standard and express deliveries.

How can I get my order delivered faster?

Unfortunately, currently we do not have any service available to expedite the delivery of order.

My money is debited but the order is not confirmed.

In cases like this, your money is completely safe. Due to technical instabilities, the amount sometimes debits but fails to process at the payment gateway. When this happens the amount is usually reversed to the customer’s account within 24 hours. In the unlikely event that this payment went through, we will either process your order or refund the full amount to the original source of payment.

How are orders placed on Nicobar delivered to me?

All orders placed on Nicobar are dispatched through our own courier partners including the likes of DTDC, DELHIVERY, XPRESSBEES etc.

How do I track my order?

Registered Customer:

1. Log on to our website with your registered email Id
   2. Click on your profile and go to My Orders
   3. Click on the Order Details section to get the information on the Tracking Company, Tracking Number and Tracking Link

Guest Users:

If you shopped as a guest, enter your order number and email address in the link below for the status:
Guest order

Should you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp away:
+91 8233498329

Where is my order processed from?

Orders are processed both from our warehouse in JAIPUR, India .

Orders will be delivered to the shipping address you submit at checkout.

Who will deliver my order?

Within India, we ship through registered courier companies like DTDC, DELHIVERY etc. Our delivery partners will attempt to deliver the package thrice before they return it to us.

Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package and email us at Mumzhug1@gmail.com or Call/Whatsapp us at +91 8233498329 Monday to SATURDAY, between 9:30 AM to 6:30 PM IST.

If I have placed two separate orders, can you combine the orders and offer me reduced shipping?

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).