Cancellation, Exchange and Refunds

EXCHANGE POLICY
Product Accuracy and Quality Checks: We strive to make our product listings as accurate and detailed as possible. All orders undergo multi-layer quality checks before dispatch to ensure they reach you in perfect condition.

• Exchange Eligibility:
  
• Domestic Orders Only: Exchanges are available only for orders within India.
• Condition: Items must be unused, unwashed, and unworn. They should be returned with all original packaging and tags.
• Exclusions:  We do not accept exchange requests based on color differences or fabric material variations.

• Exchange Process:
  Request Submission: Contact us within 24-48 hours of delivery via email at mumzhug.returns@gmail.com or send WhatsApp at +91-8233498329. Only WhatsApp or mail can be done. Our exchange team will answer you within 48 hours.

• Reverse shipping fee:- A reverse shipping fee of ₹100 per product will be charged. Please share the payment screenshot via email

• Reverse Pickup: Once payment is received, our team will arrange for reverse pickup.

• Quality Inspection and Dispatch: After receiving and inspecting the returned product, we will dispatch the new size within 24-48 working days. Only one exchange per order is allowed. If the requested size is unavailable, a credit note will be issued for the total amount of the item(s), valid for 90 days.

CANCELLATION POLICY

• Customer Cancellations:
  1) Prepaid and COD Orders: You can cancel orders within 24 hours of placement. For prepaid orders, we can issue a credit note or replace the item with another product of equal value.
  2) Request Method: Email us at mumzhug.returns@gmail.com or call +91-8233498329

• mumzhug Cancellations:
  1) Reasons: We may cancel orders due to unavailability of materials, incorrect listings, or suspected fraudulent activities.
  2) Refunds: For prepaid orders canceled by us, the full amount will be refunded to the registered bank account. Customers will be notified via email.

Cancellation Charges:
Cancellations after placing prepaid orders will incur a 5% charge (payment gateway fees).

Credit Note Validity:
Credit notes issued for cancellations or exchanges are valid for 90 days.

REFUND POLICY

• No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered.
• Clearance Sale Items: Items marked as ‘clearance Sale’ are non-returnable.

DAMAGE PRODUCT
A complete parcel opening video and product opening video is compulsory , in case of received any manufacturing defect or damage.

IN RETURN OR EXCHANGE IN COMBO OFFER
if any one returns only single product in combo offers, then another would be charged of full amount.