Mumzhug

 EXTRA 10% OFF ON PREPAID ORDERS USE CODE : PREPAID10

REFUND AND EXCHANGE
YOU CAN EXCHANGE ANY PRODUCT WITH ANY OTHER SIZE (IF REQUIRED SIZE IS AVAILABLE)

  • IF REQUIRED SIZE IS NOT AVAILABLE YOU MAY EXCHANGE IT WITH ANY OTHER DESIGN
  • You can raise the exchange query with us via mail at mumzhug.returns@gmail.com within 24-48 hours of order delivery.
  • An amount of 300 Rs (per product) will be charged to process your exchange and return request, once it is done you are requested to share the screenshot of the payment(upi id:- saanvi.fashionhouse@ybl) in the same mail with us.
  • Kindly make a packing video of the product you want to return or exchange and share on our email id mumzhug.returns@gmail.com
  • After the payment has been done, our customer support team shall initiate the reverse pickup via trusted courier services.

For return and exchange mode of communication would be via email. It may take 24-48 hours to reply.

  • No communication will be done on WhatsApp or Instagram from our side.
  • We also reserve the right to cancel or not accept certain customer orders due to various reasons that may include reasons such as unavailability of product or size, wrong product listing or pricing on the website, and intimation by our analytics team for payment-related or fraudulent practices issues, etc. In the case where prepaid orders are cancelled by Mumzhug, we shall refund the complete amount of the order in their registered bank account with us. We shall inform the customer about the same via mail on their registered email ID. Our decision to accept or cancel shall remain final and binding.
  • Once the product is received in our warehouse, it goes under the quality inspection department and once it is approved, we dispatch the requested (new) size to you within 7-10 working days.

REFUND POLICY

  • Mumzhug does not provide any money refunds on products once sold. If in case you still need refund than you can take it in mumzpay wallet that you may use for future shopping.
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